Privacy Policy

We collect personal information that you voluntarily provide when using our services, including:

• Contact details — name, email address, phone number, company name
• Project information — project descriptions, specifications, and uploaded files (drawings, plans)
• Usage data — pages visited, time spent, browser type, device information (collected via analytics)
• Cookie data — preferences and consent choices stored locally in your browser

We use your personal information to:

• Respond to quote requests and enquiries
• Communicate about your projects and orders
• Send confirmation emails and follow-up communications
• Improve our website and services
• Analyse website usage and performance
• Comply with legal obligations

We process your data based on:

• Consent — when you submit a form or accept cookies
• Legitimate interest — to respond to enquiries and improve our services
• Contractual necessity — to fulfil quote requests and project communications

Files uploaded through our quote form (drawings, specifications) are stored securely and used solely for the purpose of preparing your quote. Files are retained for 90 days after the last interaction and then permanently deleted. Accepted file types: PDF, DWG, DXF, STEP, IGES (maximum 50MB per file).

We use the following third-party services that may process your data:

• Google Analytics — website usage analytics (can be disabled via cookie preferences)
• Google Maps — embedded map on our contact page
• Resend — email delivery for form confirmations and notifications
• Cloud storage (AWS S3 / Cloudflare R2) — secure file storage for uploaded drawings

We use cookies as follows:

• Essential cookies — required for basic website functionality (no consent needed)
• Analytics cookies — Google Analytics tracking (requires your consent)

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

• Quote requests — 2 years from last interaction
• Uploaded files — 90 days from last interaction
• Analytics data — 26 months (Google Analytics default)
• Cookie consent — stored locally in your browser until cleared

You have the right to:

• Access your personal data we hold
• Correct inaccurate personal data
• Delete your personal data
• Withdraw consent at any time
• Object to processing based on legitimate interest
• Data portability — receive your data in a structured format

We implement appropriate technical and organisational measures to protect your personal data, including HTTPS encryption, secure cloud storage, and access controls. However, no method of transmission over the Internet is 100% secure.

Our services are not directed at children under 16. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: samantha@etmanufacturing.com.au
• Phone: 0473 243 656
• Address: 10 Fargo Way, Welshpool, WA 6106